Contact information

Contact Information

Have a question about your order, our caps, shipping or returns? Our team is here to help, and a real person answers every message.

Store Name

Hector and Leopold

Customer Support Email

support@usehectorandleopold.store

Support Hours

Monday to Friday: 9:00 to 18:00
Saturday: 9:00 to 12:00

We aim to reply to every message within one business day.

Order Support

To help us assist you faster, please include your order number, the email address used at checkout and a short description of your request.

Returns and Exchanges

For returns, exchanges or our 30-day fit guarantee, email us with your order number and the reason for your request. You can read the full details in our Return and Refund Policy.

Contact Form

You can also reach us through our contact page.