Privacy policy

Privacy Policy

This Privacy Policy explains how Hector and Leopold collects, uses and protects your personal information when you visit our website or make a purchase.

Information We Collect

When you place an order or contact us, we may collect your name, email address, shipping and billing address, phone number, order details and payment information. When you browse our website, we may also automatically collect information about your device, browser, IP address and the pages you visit.

How We Use Your Information

  • To process and deliver your orders
  • To send order confirmations, shipping updates and tracking information
  • To answer your questions and provide customer support
  • To prevent fraud and keep our store secure
  • To improve our website, products and services
  • To send marketing emails, only if you have agreed to receive them

Payment Information

All payments are processed securely by trusted payment providers. We do not store your full card details on our systems.

Cookies

We use cookies and similar technologies to keep the store working, remember your cart, understand how visitors use our website and support our marketing. You can manage your cookie preferences through the cookie banner on our website or in your browser settings.

Sharing Your Information

We only share your information with service providers that help us run our store, such as our ecommerce platform, payment processors, shipping carriers and analytics or advertising partners. These providers may only use your information to perform services for us. We never sell your personal information.

Data Retention

We keep your order information for as long as needed to fulfil your order, meet our legal and accounting obligations and resolve any disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to its processing and to request a copy of it. If you are located in the European Union or the United Kingdom, these rights are protected under the GDPR. To make a request, email us at support@usehectorandleopold.store.

Marketing Communications

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or your personal information, write to us at support@usehectorandleopold.store.